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Void-doctor.org is a consultancy recently established to help social landlords through the mine-field of specifying, tendering and operating void security contracts. With the objective of enabling landlords to ‘buy better void security more cheaply and turnaround voids more quickly’, this is an association of specialists currently working with a number of landlords.
Void security is a specialist service unlike any other. Its impact upon neighbourhood renewal, tenant satisfaction and quality of life makes it imperative that landlords embrace all opportunities to buy the right services. ‘Best value’ also dictates a close analysis of tender bids and proposed service level agreements. Effective management techniques can also minimise wasted expenditure on void security and improve rental income.
Partnering reinforces landlords responsibility to audit proposed future service delivery as closely as possible. An independent audit process can actually pave the way towards a true partnering and ‘open-book’ accounting relationship with contractors or in-house teams.
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